Remote Hospitality Services

Hospitality support that feels
like part of your team

We support hotels, serviced apartments and vacation rentals with professional guest services, customer support and operations management. All entirely remote.

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100% remote. We support you wherever you are

Two founders, one dedicated partner for everything

24/7 coverage available when you need it

German & English support

What we do

Services that keep your operations running

From first guest inquiry to final checkout, we handle the daily work so you can focus on growing your business.

Guest Support

All guest communication before, during and after each stay. Fast, professional and friendly, around the clock.

Operations Management

We resolve issues before they escalate, manage reviews and keep your listings and platforms up to date.

Cleaning Coordination

Complete housekeeping coordination, so every property is cleaned on time and no turnover is ever missed.

Property Support

Maintenance coordination, repairs, inspections and quality control to keep every unit guest-ready.

Customer Support

Professional email, chat and phone support for businesses of all industries, acting as an extension of your team.

Not sure what you need?

Let's find out together in a free, no-pressure call.

Book a call

Who we are

Meet the team behind your peace of mind.

Strategy meets empathy. As business partners and close friends, we work as one cohesive team, always putting your guests first. Buddy supervises.

Vivien Türk

Guest Relations & Customer Support

Warm, empathetic and highly service-oriented, Vivi creates trust from the very first contact. With years of experience in customer service and guest relations, she combines genuine care with structure and solution-oriented thinking.

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Tobias Röstel

Operations & Strategy

A trained hotel management specialist with years in leadership positions, Tobi brings structure, operational excellence and a calm, reliable approach to every challenge, from daily operations to long-term strategy.

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Buddy

Feel-Good Manager

Nine years old, Jack Russell Terrier, and the undisputed heart of the office. Buddy keeps morale high, insists on regular breaks and greets every visitor like an old friend. Proof that the warmest welcome doesn't always come with words.

Why Röstel & Türk

More than support. An extension of your team.

One partner, everything covered

From guest communication to cleaning coordination and 24/7 coverage, you work with one trusted partner instead of juggling multiple providers.

Your brand, in safe hands

Every guest interaction reflects your brand. We treat every guest as if they were our own, with genuine care, reliability and consistency.

Measurable results

Happier guests, outstanding reviews, more repeat bookings and smoother operations. We build long-term relationships based on trust and results.

Ready to make hospitality
effortless?

In a free, no-pressure call, let's talk about your properties, your guests and how we can help.

Book your free call

Prefer email? Reach us at info@roestel-tuerk.de

Hospitality support that feels like part of your team